Kao što možete vidjeti iz pisamceta, Chuck mi je malo digao tlak.
Post je dugačak, pa kome se ne da, nek ne čita...
Sažetak: lik cijelo vrijeme tupi da ne može ništa kad paket napusti USA, a ja mu se hoću napiti krvi, a on se i dalje pravi blesav.
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Dear Chuck,
I am fully aware what USPS tracking service can tell me and at the moment it is telling me that my package has not been received by USPS and this is exactly what I am talking about! Concerning USPS tracking, please, take some time and check tracking service with my number CJ303265844US and compare it with another package, number EC650135333US.
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Status of EC650135333US:
Label/Receipt Number: EC65 0135 333U S
Detailed Results:
- Arrived Abroad, July 14, 2008, 11:08 am, CROATIA
- International Dispatch, July 10, 2008, 12:33 pm, JOHN F. KENNEDY APT/NEW YORK
- Processed, July 10, 2008, 12:32 pm, JAMAICA, NY 11499
- Acceptance, July 09, 2008, 4:19 pm, GLENS FALLS, NY 12801
- Electronic Shipping Info Received, July 08, 2008
<<<<<<<<<<<<<<
Status of my package, CJ303265844US
Label/Receipt Number: CJ30 3265 844U S
Status: Electronic Shipping Info Received
The U.S. Postal Service was electronically notified by the shipper on July 9, 2008 to expect your package for mailing. This does not indicate receipt by the USPS or the actual mailing date. Delivery status information will be provided if / when available. Information, if available, is updated every evening. Please check again later.
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USPS has not even received the package yet, only electronic notification and status is still 'Electronic Shipping Info' since July 9! So it is obvious that the package has NOT left the States.
I know that you were dealing with customers from Croatia and they warned me about this problem. But since the package can be tracked, it seems that problem is NOT in Croatia but still in the States.
I can fully agree with you that you can not do anything when the package left the States. What I ask you is that you do something because the package has not been accepted by USPS and USPS has not shipped it overseas (if the information from the USPS Tracking service is correct)!
Your explanation would be OK if the status was something like ' Arrived Abroad, July 14, 2008, 11:08 am, CROATIA' but I can't accept your excuse when the package has not reach USPS !in the STATES!
I do expect at least reasonable information (please don't tell me again that you can not do anything when the package leave the States) because it is still somewhere in the States. If the package was in Croatia, believe me, I wouldn't bother you at all. Since it is not, I think it is your problem, even more because I paid for that and it took more than two weeks already from Smokingpipes warehouse to USPS office!
So please, don't push me to spread the bad word about smokingpipes service to the pipers community worldwide.
Regards,
Zoran Vlah
> -----Original Message-----
> From: Chuck Murdock [mailto@smokingpipes.com]
> Sent: Monday, July 14, 2008 7:33 PM
> To: 'Zoran Vlah'
> Subject: RE: Smokingpipes.com Order Received!
>
> Dear Sir,
>
> USPS tracking only tells you when the package has left the states and
> when it arrives in the destination country. Unfortunately, there is
> nothing that we can do to find out information on this package once it
> has left the States. As I have stated earlier, I was dealing with a
> customer a little while ago whose package took almost ten weeks to
> arrive in Croatia. If you have any further questions or concerns, feel
> free to contact me.
>
>
> Sincerely,
>
>
> Chuck Murdock
>
[You must be registered and logged in to see this link.]> (888) 366 0345 ex. 115
>
[You must be registered and logged in to see this link.]>
>
>
> -----Original Message-----
> From: Zoran Vlah [mailto.vlah@carnet.hr]
> Sent: Monday, July 14, 2008 10:46 AM
> To: 'Chuck Murdock'
> Subject: RE: Smokingpipes.com Order Received!
>
> Dear Chuck,
>
> I am absolutely sure that there is no problem in Croatia because I
> usually order tobaccos once a month and I haven't had delays
> whatsoever. They MUST finish inspection in 5 days max!
>
> My friend also ordered a lighter in a different shop and it is
> possible to track the shipment on
[You must be registered and logged in to see this link.] (or
[You must be registered and logged in to see this link.] with number:
> EC650135333US.
>
> My number is CJ303265844US.
>
> According to the Track&Confirm service, USPS has NOT received my
> package yet?! Or they have false information (which I doubt). I just
> wonder what is going on because my friend's package is already in
> Croatia, and my shipment is not even accepted by USPS!
>
> So there must be something wrong on the way from you to the US Postal
> Service!
>
> I would be very grateful if you can check what went wrong and when you
> find it out, I believe that it would be the answer why the shipments
> to Croatia have had problems.
>
> Thanks in advance,
>
> Zoran
>
>
>
> > -----Original Message-----
> > From: Chuck Murdock [mailto@smokingpipes.com]
> > Sent: Saturday, July 12, 2008 4:18 PM
> > To: 'Zoran Vlah'
> > Subject: RE: Smokingpipes.com Order Received!
> >
> > Dear Zoran,
> >
> > I am not quite sure why it is taking longer. Possibly when lighters
> > or tobacco products are inspected, they are inspected a little more
> > thoroughly, but that is just a guess. If there is anything else I
> > can do for you,
> feel
> > free to contact me.
> >
> >
> > Sincerely,
> >
> >
> > Chuck Murdock
> >
[You must be registered and logged in to see this link.]> > (888) 366 0345 ex. 115
> >
[You must be registered and logged in to see this link.]> >
> >
> >
> >
> > -----Original Message-----
> > From: Zoran Vlah [mailto.vlah@carnet.hr]
> > Sent: Wednesday, July 09, 2008 6:32 PM
> > To: 'Chuck Murdock'
> > Subject: RE: Smokingpipes.com Order Received!
> >
> > Dear Mr. Murdock,
> >
> > Thanks for the info.
> > I do hope that I'll receive the lighter in a few weeks. Usualy I
> > receive orders from USA (Amazon or other web shops) in a couple of
> > weeks (three weeks max) so I do not see the reason why it would take
> > longer.
> >
> > But anyway, thanks once again.
> >
> > Zoran
> >
> > > -----Original Message-----
> > > From: Chuck Murdock [mailto@smokingpipes.com]
> > > Sent: Wednesday, July 09, 2008 11:53 PM
> > > To: 'Zoran Vlah'
> > > Subject: RE: Smokingpipes.com Order Received!
> > >
> > > Dear Sir,
> > >
> > > Croatia has been experiencing some long wait times for delivery
> > > recently. We shipped that lighter today. If you have any further
> > > questions or concerns, feel free to contact me.
> > >
> > >
> > > Sincerely,
> > >
> > >
> > > Chuck Murdock
> > >
[You must be registered and logged in to see this link.]> > > (888) 366 0345 ex. 115
> > >
[You must be registered and logged in to see this link.]> > >
> > >
> > >
> > >
> > > -----Original Message-----
> > > From: Zoran Vlah [mailto.vlah@carnet.hr]
> > > Sent: Monday, July 07, 2008 5:40 AM
> > > To:
[You must be registered and logged in to see this link.]> > > Subject: RE: Smokingpipes.com Order Received!
> > >
> > > Dear sir/madam,
> > >
> > > I've heard that there were some problems lately with shipment to
> > > Croatia (sometimes it took more then a month to receive a package).
> > >
> > > I would appreciate if you could send me a message when you send
> > > the lighter.
> > >
> > > Thanks in advance,
> > >
> > > Zoran Vlah
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